Frequently Asked Questions
Everything you need to know about shopping with Hello Japan
Do you ship your fashion collections internationally?
Yes, we offer worldwide shipping from our Tokyo warehouse. Delivery times typically range from 7 to 14 business days depending on your location and selected shipping method.
How do I know which size to choose?
Japanese sizing can run smaller than Western standards. We provide a detailed size chart with exact measurements in centimeters for every garment. We recommend measuring a similar item you own to ensure the perfect fit.
What is your return policy for apparel?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Are the products authentic Japanese brands?
Absolutely. We partner directly with established Japanese designers and streetwear labels to ensure that every piece in our collection is 100% authentic and of the highest quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Will I have to pay customs duties or taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are determined by your local customs authority and are the responsibility of the recipient.