Returns & Exchanges
At Hello Japan, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. If your order isn't a perfect fit, our streamlined process makes it easy to exchange or return your pieces for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your returned items at our warehouse, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing